Title: System Design Manager
The Systems Design Manager is responsible for the strategic planning, implementation, and management of in-store systems, including POS, BOH (Inventory, Forecasting, Labor and Shift Scheduling), SOK, DMB, and new digital technologies. This position ensures that systems are scalable, reliable, and aligned with business requirements, supporting the digital transformation of restaurant operations across multiple regions. The System Design Manager will also lead the technical design process and performance, ensuring integration with existing infrastructure and alignment with long-term strategic goals.
The role focuses on providing strategic direction, managing global in-store digital solutions, overseeing budgets and vendor relationships, fostering team development, ensuring compliance, safeguarding corporate data and systems, and staying ahead of technology trends. This leader plays a critical role in leveraging technology to address business challenges, enhance efficiency, and drive organizational growth.
Key Responsibilities
- Develop and execute a comprehensive strategic plan for in-store digital solutions, aligning with the organization's strategic objectives and ensuring effective integration of digital technology into all aspects of business operations.
- Oversee the planning, acquisition, implementation, and maintenance of digital systems to ensure they meet organizational and customer needs, including ensuring the currency and security of all hardware, software, and data.
- Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of all information systems. Monitor and analyze metrics to identify areas for improvement and make data-driven decisions.
- Collaborate with multiple global departments, including IT enterprise, data science, development operations, cybersecurity, and user support services.
- Negotiate and manage contracts with vendors for the procurement of hardware, software, and services. Monitor vendor performance to ensure services are delivered in accordance with agreed terms and conditions.
- Ensure compliance with all relevant laws, regulations, and industry standards related to information systems and data privacy.
- Maintain open communication with internal and external stakeholders, ensuring they are kept informed of system changes, potential risks, and performance metrics. Build strong relationships with Engineering.
- Stay current with emerging technologies and industry trends, evaluating their potential benefits and feasibility for the organization.
- Develop and implement strategies for business continuity and disaster recovery to ensure effective operations under adverse conditions.
Qualifications:
- Technical or Business Degree or relevant proven experience
- 5-10 years of project or product experience in the retail or QSR industry
- In-depth knowledge of in-store digital solutions (e.g., POS, BOH, self-ordering kiosks, and digital menu boards)
- Strong experience in cloud-based environments, performance assessment, IT information security, and associated tooling.
- Proven leadership and collaboration skills to work effectively with diverse international teams
- Must be willing to work in Ortigas, Pasig (Hybrid Work Setup)
Desirable
- Extensive experience in system architecture and design for large-scale digital systems
- Experience with cloud-based architectures and system integration projects
- Experience with big data and algorithm projects
- Knowledge of data security practices and compliance regulations
- Fluency in English and Chinese, with strong verbal and written communication skills