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Title:  Product Owner

The Product Owner will drive the continued evolution of EMEAA’s IT and digital products by executing change management associated with these innovations. This role requires a strong background in IT, digital product management, and change management within the Quick Service Restaurant (QSR) industry. 

 

Product Strategy & Roadmap:  

  • Develops and executes the product strategy and roadmap, ensuring alignment with business goals and customer needs.  
  • Defines the product vision, setting goals, and prioritizing features based on market research and stakeholder input 

Customer Lifecycle Management: 

  • Oversees the entire customer lifecycle, from acquisition to retention, ensuring that digital products meet customer needs at every stage.  
  • Gathers and analyzes customer feedback to continuously improve the product experience. 

Product Development:  

  • Manages the end-to-end product development lifecycle, from ideation to launch.  
  • Works closely with engineering, design, and other teams to ensure timely delivery and high-quality standards

Minimum Viable Product (MVP): 

  • Lead the development of MVPs to quickly validate product ideas and gather user feedback.  
  • Defines the core features necessary to meet initial user needs and iterating based on feedback. 

Stakeholder Management: 

  • Collaborates with cross-functional teams, including marketing, operations, and IT, to gather requirements, prioritize features. 
  • Ensures successful product launches thru effective communication and alignment with stakeholders. 

Change Management: 

  • Drives people change management initiatives to ensure smooth adoption of new digital products and processes. 
  • Develops and implements training programs and communication plans to support change. 

 Performance Monitoring: 

  • Monitors product performance using key metrics and analytics and make data-driven decisions to optimize product offerings.  
  • Tracks user engagement, satisfaction, and other relevant KPIs. 

Innovation:  

  • Stays abreast of industry trends and emerging technologies to identify opportunities for innovation and continuous improvement.  
  • Explores and studies new tools, technologies, and methodologies to enhance product offerings. 

 

Job Qualifications:

  • Graduate of IT, Computer Science, or any business-related course.

  • At least 6 years experience in project, portfolio, and product management; at least 3 years of which in handling digital and/or IT initiatives.

  • Familiarity with any project management tools (e.g., Asana).

  • Willing to be assigned in Ortigas, Pasig City (hybrid setup).

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