Title:  Product Manager

The Product Manager for Instore Solutions leads the planning, implementation, integration, and improvement of in-store technology solutions across the EMEAA region. The role is responsible for managing and coordinating restaurant technology platforms such as point-of-sale systems, kitchen systems, digital menu boards, inventory systems, forecasting and production tools, payment systems, and third-party delivery integrations. The Manager works closely with technology partners, country teams, Operations, Restaurant Systems, and other departments to ensure solutions meet business needs and operate effectively after implementation.

 

• Works with the EMEAA Head of Digital and Technology to develop and maintain the long-term plan for in-store technology solutions.

• Defines future technology needs and implementation priorities.

• Reviews restaurant technologies and identifies opportunities to improve efficiency, consistency, and cost effectiveness.

 

• Serves as the regional lead for assigned technology platforms and integrations.

• Gathers, reviews, documents, and prioritizes business and operational requirements.

• Maintains and manages enhancement requests and helps resolve product gaps and configuration decisions.

 

• Plans and manages system setup, testing, training, pilot activities, implementation, and transition to support teams.

• Coordinates with country teams, Operations, vendors, franchisees, and implementation partners.

• Tracks project timelines, budgets, resources, risks, issues, and overall readiness.

• Supports new store openings and expansion initiatives.

 

• Works with technology partners and internal teams to maintain effective system design.

• Ensures restaurant systems are connected and able to work together properly.

 

• Coordinates system testing, user testing, and operational testing activities.

• Monitors testing results, issues, action items, and completion dates.

• Leads deployment readiness reviews and coordinates system releases and updates.

 

• Supports the service management team in establishing support processes and handling system issues and requests.

• Leads problem investigation and resolution activities.

• Monitors system performance, reliability, and user experience.

 

• Evaluates vendors and manages relationships with technology and implementation partners.

• Reviews proposals, subscriptions, service fees, licensing costs, renewals, and contracts.

• Confirms cost responsibilities across regional, country, and franchisee stakeholders.

 

• Develops communication and training plans to support implementation.

• Facilitates discussions with stakeholders and uses feedback to improve solutions.

 

• Works with internal teams to ensure compliance with security, privacy, legal, audit, and regulatory requirements.

• Coordinates reviews, access management, data protection, documentation, and corrective actions.

• Escalates significant project, operational, security, privacy, and compliance risks.

 

• Tracks and monitors product, project, service, vendor, and financial performance.

• Develops reports and dashboards covering project progress, system performance, issues, costs, adoption, and business benefits.

 

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.

• At least 8 years of experience in information technology, digital solutions, restaurant systems, or product management, including at least 5 years leading large-scale technology projects or managing technology products. Experience in the restaurant or hospitality industry is preferred.

• Certification in product management, project management, Agile, IT service management, or change management is an advantage.

• Must be willing to work on a hybrid arrangement (2 days onsite and 3 days work-from-home per week) and be assigned in Ortigas, Pasig City.

Jollibee Foods Corporation is the hiring entity for this requisition. 
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