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Title:  Process Improvement Specialist

The Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems (RS) Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management of initiatives on food safety, systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

Key Responsibilities

1. Restaurant Systems Support

A. Complete Systems & Procedures Development

  1. Proposes and drafts guidelines on implementing procedures in the development and improvement of materials, systems, standards, and procedures for the following areas:

i. Kitchen Systems

  • Workstation & storage area
  • Back up & dishwashing area
  • Cooking/production systems and processes
  • Cleanliness & sanitation procedures
  • General safety procedures
  • Equipment operating procedures

ii. Product Systems (all existing products)

  • Standard preparation & cooking procedures
  • Assembly & holding procedures
  • Product process analysis

iii. Restaurant Supplies – includes standardization and forecasting

  • Tools & utensils
  • Small equipment
  • Kitchen wares
  • Cleaning & sanitation supplies
  • Operating supplies
  • Packaging and other product-related supplies

iv. Equipment operating procedures
v. Cash Control and POS transactions

B. Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised kitchen systems procedures.

C. Writes initial revisions to all manuals and guides for new/revised kitchen systems and processes.

D. Spots gaps and identifies opportunities to improve store operating guidelines.

2. Stores Systems and Technology Improvement/Governance

  • Updates and monitors changes on possible POS development (i.e., price update, new product, tiered-pricing, etc.).
  • Manages POS development and compliance project-related activities.
  • Conducts user acceptance testing and provides feedback/recommendation as necessary.
  • Provides assistance on project deployment team and monitors roll-out progress.

3. New Store Opening Process Management

  • Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
  • Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
  • Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
  • Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
  • Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

4. Store Asset Management

  • Maintains and manages remaining idle in warehouse.
  • Coordinates asset transfer arrangement for department and store operations.
  • Provides on/offsite support on cleaning-up of idle assets.

5. Store Development Support

  • Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
  • Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
  • Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
  • Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
  • Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

6. Administrative Tasks

  • Manages regular admin needs of RS & Channels Team and arranges meetings for and in behalf of the RS & Channels Head.
  • Responsible for documentation such as mailing, scanning/copying, and routing of contracts, forms, and other necessary documents.
  • Prepares and modifies documents including correspondence reports, drafts, memos, and guidelines.
  • Maintains and organizes departmental files (e.g., COL, FA, Systlist, TNUs); ensures that all records are updated and modified if necessary.
  • Communicates with respective departments regarding timelines for report submission.

7. Project Management

  • Tracks, updates, and monitors status of assigned projects.
  • May lead cross-functional teams, formulate Project Charter based on business needs, and set direction.

Job Qualifications

  • Bachelor’s Degree in Industrial Engineering or any derivative course.
  • At least 1–2 years of experience in project management or systems development.
  • Fresh graduates are encouraged to apply.
  • Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

Perf Restaurants, Inc., the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

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