Title:  HRIS Associate

The HRIS Associate is responsible for the following:

• Responds to employee inquiries and provides Level 1 support for requests and feedback received through the ticketing system. 
• Monitors employee queries and feedback that are logged daily via the company’s employee care portal.
• Receives tickets and filters and refers them to the appropriate resolvers in the organization for immediate closure. 
• Assists employees with HR-related concerns, guides them on the standard policies and procedures, and escalates complex matters to the appropriate HR Specialist or department when necessary. 

Job Qualification:

• A graduate of Bachelor's degree in any business-related course.
• Must have at least one (1) year experience in HR support, employee relations, or customer service.
• Experience in using ticketing systems or employee portal is an advantage.
• Strong communication skills (verbal and written) with the ability to interact professionally across all levels of the organization.
• Proficient in MS Office applications (Word, Excel, Outlook) and comfortable with HRIS or helpdesk platforms.
• Strong problem-solving and analytical skills to assess and escalate employee concerns appropriately.
• Must be willing to report on a hybrid setup in Ortigas, Pasig.
• Fresh graduates are encouraged to apply.

Jollibee Worldwide Pte., LTd (JWS-FAHR), is a wholly owned subsidiary of Jollibee Foods Corporation.