Title: Operational Excellence Manager
The Operational Excellence Manager acts as a catalyst of change and drives initiatives in partnership with process owners and cross-functional teams to ensure flawless execution, aimed at creating a valuable impact on business results through the quality of results, recommendations, and decisions.
- Leads or supports functional / cross-functional process improvement initiatives to improve the business capability to support overall JFCs (Jollibee Foods Corporation) business strategy Defines and participates in end-to-end process (either functional or cross) baseline with the process owners, existing documentation, and key performance indicators.
- Creates a Process Improvement Framework for the organization to ensure clear linkages and smooth transition among functional processes
- Evaluate current process maturity according to the Process-Enterprise Maturity Model and create masterplan/glide path to achieve Level 4 maturity.
- Conducts benchmarking activities and applies industry or global best practices to JFC's business processes as applicable.
- Leads or facilitates the cross-functional process workgroup to design the best-fit business process and its enablers (ie process performance measures, organizational structure as applicable, technology).
- Conducts semi-annual post-review as input to process optimization.
- Manages all stakeholders' expectations through regular communication with project owners, which includes timely escalation of issues along with recommended actions.
JOB QUALIFICATIONS:
- Preferably a degree holder in Industrial Engineering or equivalent
- MBA or MS degree would be an advantage
- 5-8 years of work experience related in process improvement, project management, change management, and organizational development.
- Relevant years of experience in driving/leading process re-engineering in core end-to-end business processes.
- Relevant years of experience in diverse industries. Has proven functional expertise in 1 or 2 business core processes.
- Advanced knowledge in using business process improvement tools, value creation, change management, process training, knowledge transfer management, SLAs and performance metrics
- Certification on any process improvement standards like Six Sigma, Lean, etc.
- Preferably a Project Management Professional based on PMI standards
- Candidate must be willing to work in a Hybrid work set-up.
- Must be willing to work in Ortigas, Pasig (hybrid set-up).