Title:  Accounts Receivable Team Lead (Billing)

Accounts Receivable Team Lead (Billing)


  1. Supervise, direct, and ensure compliance with billing and collection standards and procedures.
  2. Organize work processes, establish controls, and evaluate team performance.
  3. Collaborate with customers to establish relevant service measures and align expectations with team deliverables.
  4. Recommend system support and value-added services to adapt to changing customer requirements.
  5. Act as a subject matter expert on billing, providing timely and reliable information.
  6. Conduct reviews, analyze feedback, provide recommendations, and escalate concerns as necessary.


Key Result Areas (KRAs) and Key Performance Indicators (KPIs):

  1. Accuracy & timeliness, 100% adherence to billing policy.
  2. Accuracy & timeliness in validating price and other complex adjustments.
  3. Accuracy and timeliness in handling customer feedback and issues.
  4. Maintain balance sheet account management, including AR clearing and IFD items.
  5. Ensure SLA management by escalating complex issues and identifying opportunities for improvement.
  6. Maintain operational governance, ensuring completeness, accuracy, and integrity of billing management.
  7. Achieve team goals, maintain effective team structure, and drive team engagement.
  8. Ensure compliance, accuracy, and timeliness in regulatory and reportorial requirements.


Job Specifications & Factors:

  • Educational Background: Bachelor of Science in Accountancy.
  • Experience: Minimum of 3 years overall experience in AR with At least 1 year in leading accounts receivable team in a shared services environment.
  • Training/License/Certification: CPA license is an advantage, but not a requirement.
  • Skills: Operations management, business fundamentals, customer relations, communication, planning & organizing, problem-solving, negotiating.
  • Working Conditions: Office-based with occasional fieldwork and extended hours.


Technical Competencies:

  • Accounting principles, statutory & regulatory requirements, SAP system.


Leadership Competencies:

  • Results-driven, promoting and managing people and processes, building coalition and collaboration, negotiation, problem-solving, innovation, leading and managing change, setting strategies based on mission/vision.


Scope of Impact:

  • Loss of confidence in commitment to deliverables, loss of customers due to ineffective services.


Level of Decision Making:

  • Assess and recommend the impact of business changes.


Internal and External Contacts:

  • Internal: SBU, RBU, corporate units.
  • External: Franchisees, managing directors, non-store customers.


Creative & Innovating Thinking:

  • Expected to recommend changes in policy or procedure to improve efficiency and create competitive advantage.